NAGAD” Digital Financial Service Questions and Answers

Q. How to open Nagad account?

To open a Nagad account, follow these steps:

  1. Visit a Nagad Agent or Uddokta:
    • Locate a nearby Nagad agent or Uddokta (retail point).
    • Provide your mobile phone number, valid national ID card, and an additional photograph if required.
  2. Fill Out the KYC Form:
    • The agent will provide you with a Know Your Customer (KYC) form.
    • Complete the KYC form with accurate information. Ensure that your information matches your national ID card.
  3. Biometric Verification:
    • Undergo a biometric verification process. Your fingerprint and other biometric data will be recorded for security purposes.
  4. Set Your Nagad PIN:
    • You will be asked to set a secure Personal Identification Number (PIN) for your Nagad account. Choose a PIN that is easy for you to remember but difficult for others to guess.
  5. Receive Your Nagad Account Number:
    • After completing the above steps, you will receive a Nagad account number from the agent. This number is essential for accessing your Nagad account.
  6. Confirmation SMS:
    • You will receive a confirmation SMS on your registered mobile number, indicating the successful opening of your Nagad account.
  7. Download the Nagad App (Optional):
    • If you prefer, you can download the Nagad mobile app from your app store and log in using your registered mobile number and PIN. This app provides easy access to your Nagad account.

Q. How to check Nagad account?

To check your Nagad account, you can use the following methods:

  1. Nagad Mobile App:
    • Download and install the Nagad mobile app on your smartphone.
    • Log in to your Nagad account using your registered mobile number and PIN.
    • Once logged in, you can check your account balance and transaction history directly from the app.
  2. USSD Code:
    • Dial *167# from the mobile number registered with your Nagad account.
    • Follow the on-screen prompts to access your account information, including your account balance.
  3. Nagad Agent or Uddokta:
    • Visit a nearby Nagad agent or Uddokta.
    • Provide your Nagad account details and request them to check your account balance for you.
  4. Nagad Website:
    • Visit the official Nagad website.
    • Log in to your account with your registered mobile number and PIN.
    • Once logged in, you can check your account balance and transaction history on the website.

Q. How to delete Nagad account?

To close your Nagad account, we recommend the following general steps:

  1. Contact Customer Support:
    • Call or visit Nagad’s customer support or helpline. You can find their contact information on the official Nagad website or in the app.
  2. Request Account Closure:
    • Clearly express your intention to close your Nagad account. Provide your account details for verification.
  3. Complete Necessary Documentation:
    • Nagad may require you to complete specific forms or provide documentation to initiate the account closure process. Follow their instructions.
  4. Settle Outstanding Balances:
    • Ensure that your Nagad account has a zero balance. Transfer any remaining funds to another account or withdraw in cash.
  5. Follow Account Closure Process:
    • Comply with any specific steps or procedures outlined by Nagad. This may involve visiting a Nagad agent or an official Nagad center.
  6. Verify Closure:
    • Confirm that your account has been closed by checking your account status or receiving a confirmation message.


Q. How to use Nagad without the app?

To use Nagad without the app:

  1. USSD (Unstructured Supplementary Service Data):
    • Dial *167# from the mobile number registered with your Nagad account.
    • Follow the on-screen prompts to access various Nagad services, including sending money, checking your balance, and more.
  2. SMS Banking:
    • You can perform basic Nagad transactions by sending SMS commands from your registered mobile number. For example, you can send an SMS with “BAL” to check your account balance.
  3. Nagad Agent or Uddokta:
    • Visit a nearby Nagad agent or Uddokta (retail point).
    • Provide your Nagad account details to the agent for transactions such as cash-in, cash-out, or sending money.
  4. Online Banking (if supported):
    • Some banks or financial institutions may offer online banking services that allow you to link and manage your Nagad account without the mobile app. Check with your bank to see if they provide this service.
  5. Nagad Website (if available):
    • Nagad may have a web portal that allows you to access your account online. Visit the official Nagad website and log in using your registered mobile number and PIN.
  6. ATMs (if supported):
    • If Nagad has established partnerships with banks, you might be able to access your Nagad account through ATMs. Check with your bank for ATM services related to Nagad.

Q. What is KYC in Nagad?

The KYC process typically involves in Nagad:

  1. Identity Verification: Nagad requires customers to provide valid and official documents, such as a national ID card, passport, or other government-issued identification, to prove their identity.
  2. Address Verification: Customers may also need to provide proof of their residential address. This can be in the form of utility bills, bank statements, or other official documents.
  3. Biometric Data: Nagad may collect biometric data, such as fingerprints, to further verify the identity of the customer.
  4. Photograph: Customers are often required to provide a recent photograph.
  5. Information Verification: You may need to provide additional personal information, such as your name, date of birth, and contact details.

Q. What is the Nagad cash out charge?

MediumCash Out charge (Per 1,000)
Regular App12.50 taka
Islamic App15.00 taka
USSD (Regular + Islamic)15.00 taka

Q. What is Nagad dial code?

The Nagad dial code, also known as the USSD (Unstructured Supplementary Service Data) code, is *167#

Q. What is the step of Nagad app download?

To download the Nagad app, follow these steps:

For Android Devices:

  1. Open the Google Play Store on your Android device.
  2. In the search bar, type “Nagad” and press “Search.”
  3. Locate the official Nagad app in the search results.
  4. Tap on the Nagad app icon.
  5. Click the “Install” button to download and install the app on your device.
  6. Once the installation is complete, open the Nagad app.

For iOS Devices (iPhone/iPad):

  1. Open the App Store on your iOS device.
  2. In the search tab, enter “Nagad” and tap “Search.”
  3. Find the official Nagad app in the search results.
  4. Tap the “Get” button next to the Nagad app to download it to your device.
  5. After the app is installed, open the Nagad app on your iOS device.

Q. How to download Nagad logo?

To download the Nagad logo, follow these general steps:

  1. Visit the Official Nagad Website: Go to the official Nagad website by typing “Nagad Bangladesh” into your web browser’s search bar.
  2. Follow the link to download the Logo: Click here

Q. What is the Nagad cash out charge calculator?

To calculate charges in Nagad, you first need to select the service. Then, click the calculate button after entering the amount, and you’ll see the charged amount.

Q. How to Mobile Recharge?

Mobile Recharge with Nagad

  1. Open the Nagad Mobile Recharge Menu.
  2. Enter the Mobile Number.
  3. Enter the Recharge Amount.
  4. Receive your Recharged Balance.

Mobile Recharge completed! You will receive a confirmation message from Nagad.

Recharge via GP *121#:

  • Step 1: Dial *121#.
  • Step 2: Select ‘0’ for Nagad Recharge Option.
  • Step 3: Choose ‘1’ to perform a Mobile Recharge through Nagad.
  • Step 4: Select your Recharge Type.
  • Step 5: Enter the Mobile Number (GP).
  • Step 6: Specify the Recharge Amount.
  • Step 7: Confirm the Mobile Recharge by entering your Nagad Account PIN.
  • Step 8: You will receive a Successful Flash Message for the Mobile Recharge.

You can also recharge mobile or pay postpaid mobile bills for the following mobile network operators:

  • Teletalk
  • Robi
  • Airtel
  • Grameenphone
  • Banglalink

Q. Where is the Nagad head office located on Google Maps?

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