Dhaka Electric Supply Company Limited (DESCO)
Getting an electricity connection through the Dhaka Electric Supply Company Limited (DESCO) in Bangladesh involves a series of steps. DESCO is responsible for supplying electricity in the Dhaka district, so if you are within their service area and wish to obtain a connection, here’s a general guide on how to do so:
Residential or Commercial Electricity Connection
- Contact DESCO: Begin by getting in touch with DESCO to inquire about the requirements and procedures for obtaining an electricity connection. You can visit their official website or contact their local office for information.
- Application Form: Obtain an application form for a new electricity connection from DESCO. You can download it from their website or get it from their office.
- Apply for a New Electricity Connection with DESCO:
- Application System:
- Step 1: Visit DESCO’s Website
- Go to the DESCO website at desco.org.bd.
- Find the “Online Customer Service Management System” web portal by clicking on the ‘অনলাইনে আবেদন-নতুন সংযোগ’ (Online Application – New Connection) link.
- Step 2: Register as a User
- Within the OCSMS web portal, register as a user. This involves creating a user account by providing the necessary personal information.
- Step 3: Activate Your User Account
- After registering, activate your user account through the OCSMS web portal. This step is essential to proceed with your application.
- Step 4: Apply for a New Connection
- Within your user account, initiate the application for a new electricity connection. This is where you formally start the process.
- Step 5: Fill-Up Application Form
- Complete the application form provided within the system. This form may require you to provide details about your identity, premises, and other relevant information.
- Attach any required documents, such as proof of ownership or occupancy and passport-sized photographs.
- Submit the application form through the system.
- Step 6: Application Fees Payment
- Use your user dashboard within the OCSMS web portal or follow instructions to make the application fee payment through an enlisted bank. The fee amount will be specified by DESCO and may vary depending on the type of connection and your load requirements.
- Step 7: Demand Note Fees Payment
- Similarly, use your user dashboard or follow guidelines to make the demand note fee payment through an enlisted bank, as specified by DESCO.
- Step 8: Submission of Solar Documents (If Applicable)
- If your electricity connection involves solar power, submit the required solar documents through the system. Ensure that you provide all necessary documentation for solar-related installations.
- Step 9: Submission of Meter Information (If Applicable)
- If you’re installing a meter, submit the relevant meter information through the system. This may include details about the type of meter, its specifications, and other meter-related information.
- By following these steps in the Online Customer Service Management System (OCSMS) web portal, you can efficiently apply for a new electricity connection with DESCO.
- Step 1: Visit DESCO’s Website
- Required Documents: Gather the necessary documents, which may include:
- Completed application form.
- National identity card (NID) or passport for proof of identity.
- Proof of ownership or occupancy of the premises where you want the electricity connection.
- Passport-sized photographs.
- Any other documents as specified by DESCO.
- Submit Application: Complete the application form and submit it along with the required documents to the local DESCO office.
- Load Assessment: DESCO will assess the required load based on your electrical needs. The load requirement and fees will depend on whether it is a residential or commercial connection.
- Connection Fee: Pay the connection fee as determined by DESCO. This fee may vary based on factors such as the required load and location.
- Installation: After payment, DESCO will proceed with the installation of the electricity connection at your premises.
- Safety Inspection: A safety inspection will be conducted to ensure that the installation complies with safety standards.
- Connection Activation: Once the safety inspection is successful, your electricity connection will be activated, and you can start using it.
DESCO Service Offices
| SL | Concerned Division | Service Center | Contact Person | Contact Information |
|---|---|---|---|---|
| 1 | Agargaon S&D Division | Block-D (Administrative Area), Sher-E-Banglanagar, Agargaon, Dhaka-1207 | Engr. Md. Tazuddin Ahmed | Phone: 8181486, Fax: 8181484 Email: agargaon.sdd@desco.org.bd Complaint (Phone): 02-55007290, 02-55007291 Complaint (Mobile): 01755637588, One Point Service: 01321117862 |
| 2 | Badda S&D Division | House No.- 16, Road No.-04, Block-D, Johurul Islam City, Aftabnagar R/A, Dhaka-1212 | Engr. A.K.M. Nazimul Islam | Phone: 55046618, 55046619 Email: badda.sdd@desco.org.bd Complaint (Phone): 55046617, Complaint (Mobile): 01755637600 One Point Service (Phone): 02-55046615 One Point Service (Mobile): 01321117852 |
| 3 | Baridhara S&D Division | Plot-04, Block-J, Road-01/A, Madani Avenue, Baridhara, Dhaka-1212 | Engr. Md. Nasir Uddin Miah | Phone: 8832858 Fax: 9855244, Email: baridhara.sdd@desco.org.bd Electricity Interruption (24 hour): 02222288965, 02222283598 Electricity Bill (During Office): 02222295117, 0222282012 (EX-204) One Point Service: 01321117851 |
| 4 | Dakshin Khan S&D Division | Dag# 3503/3504, Mollah Para, Dakshin Khan, Dhaka-1230 | Engr. Md. Shamsul Islam | Phone: 8911289 Fax: 8912309 Email: dakshinkhan.sdd@desco.org.bd, Electricity Interruption (24 Hour): 019 6714 9488, 028999398, 028999470 Electricity Bill (Office Hour): 01321117864 |
| 5 | Gulshan S&D Division | Plot No.-47, Road No.-134, Gulshan-1, Dhaka-1212 | Engr. S.M. Shah Sultan | Phone: 9859493, 9845759 Fax: 88-02-9859397 Email: gulshan.sdd@desco.org.bd Complaint (Phone): 02-222295120, 02-222295045 Complaint (Mobile): 01713-443013 One Point Service: 01321117850 |
| 6 | Joar Shahara S&D Division | House No.- 3, Road No.-6, Block-C, Banani, Dhaka-1213 | Engr. Mohammad Akter Hossain Siddique | Phone: 9821050, 9822060, 9822063, 9821049, Email: joarshahara.sdd@desco.org.bd, Complaint (Phone): 02-222297971 Complaint (Mobile): 01736974250 One Point Service: 01321117853 |
| 7 | Kafrul S&D Division | House No.- 4, Road No.-17, Block-C, Section-10, Mirpur, Dhaka-1216 | Engr. Md. Jakker Hossain | Phone: 9022131 (Direct), 9021344 (PABX, Ext – 101) Fax:88-02-8035068 Email: kafrul.sdd@desco.org.bd Complaint (Phone): 48031432, 48036971, 48036761 (PABX, Ext – 110) One Point Service (Phone): 02-48035969 One Point Service (Mobile): 01321117861 |
| 8 | Monipur S&D Division | House No.- 4, Road No.-17, Block-C, Section-10, Mirpur, Dhaka-1216 | Engr. Md. Zikrul Hossain | Phone: 02-41000305 Fax:88-02-41000307 Email: pallabi.sdd@desco.org.bd Complaint (Mobile): 01708166978, 01704075529 One Point Service: 01321117858 |
| 9 | Pallabi S&D Division | House No.-4, Road No.-17, Block-C, Section-10, Mirpur, Dhaka-1216 | Engr. Md. Zelhaj Uddin | Phone: 02-41000305 Fax:88-02-41000307 Email: pallabi.sdd@desco.org.bd Complaint (Mobile): 01708166978, 01704075529 One Point Service: 01321117858 |
| 10 | Rupnagar S&D Division | Plot- 1/KA, Block-C, Avenue-05, Section-06, Mirpur, Dhaka-1207 | Engr. Rupan Kanti Das | Phone: 9034642, 9025532 Fax: 88-02-9020136, Email: rupnagar.sdd@desco.org.bd Complaint (Phone): 9001051 Complaint (Mobile): 01733077947 One Point Service: 01321117860 |
| 11 | Shah Ali S&D Division | Plot- 1/KA, Block-C, Avenue-05, Section-06, Mirpur, Dhaka-1207 | Engr. Mohammad Abrar Hossain | Phone: 9029221 (PABX), 8034059 Fax:+8802-9024276 Email: shahali.sdd@desco.org.bd Contact: 02-48036164 Complaint (Phone): 02-48038099, 02-48031937 Complaint (Mobile): 01795-315205 One Point Service: 01321117863 |
| 12 | Tongi (East) S&D Division | Squib Road, Cherag Ali, Tongi, Gazipur | Engr. Niaz Mohammad | Phone: 9815903, Fax: 88-02-9810162 Email: tongieast.sdd@desco.org.bd, Complaint: 9815904, 9817678 One point Service: 01321117856 |
| 13 | Tongi (West) S&D Division | Squib Road, Cherag Ali, Tongi, Gazipur | Engr. Shekh Saiful Islam | Phone: 9815921 Fax: 88-02-9815922 Email: tongiwest.sdd@desco.org.bd Complaint: 9817637, 9811083 Onepoint Service: 01321117857 |
| 14 | Uttara (West) S&D Division | House-35, Road-15, Sector-13, Uttara, Dhaka-1230 | Engr. Md. Shamsul Islam | Mobile: 01755637536 Office: 55087110(PABX) Email:uttarawest.sdd@desco.org.bd Complaint(Phone): 48956788 Complaint(Mobile): 01708166918 One point Service: 01321117855 |
| 15 | Uttar khan S&D Division | House # 840, Shah Kabir Mazar Road, Uttarkhan, Dhaka -1230 | Engr. Muhammad Jasud Khan Executive Engineer | Phone:58957951 Fax:48952279 Email:uttarkhan.sdd@desco.org.bd Complaint(Phone): 8999294 Complaint(Mobile): 01743169606 Onepoint Service: 01321117865 |
| 16 | Uttara (East) S&D Division | 20-21, Shahjalal Avenue Sector-6, Uttara, Dhaka | Engr. Mohammad Abdul Latif Miah Executive Engineer | Phone: 48961262 PABX : 58953848, 58954594 Fax: 88-02-58954607 Email:uttara.sdd@desco.org.bd Complaint: 0258954265, 0258950574 Onepoint Service: 01321117854 |
| 17 | Kallyanpur S&D Division | 125/1, Darus Salam Road, Darus Salam, Dhaka-1216 | 01755-637588, 01708-166914 | |
| 18 | Bashundhara S&D Division | Plot-04, Road-1/A, Block-J, Madani Avenue, Baridhara-1212 | 222295117, 222282012 (Ext-204), 01729-245698 | |
| 19 | Eastern Housing S&D Division | Plot_23,bl-29/A, pallabi, Dhaka-1216 | 0248031399, 01313-710703 | |
| 20 | Ibrahimpur S&D Division | Plot_23, bl-29/A, pallabi, Dhaka-1216 | 0248031399, 01313-710703 | |
| 21 | Turag S&D Division | Plot -05, Road-03, Sector-15, Block-F, Uttara, Dhaka-1230 | 01708166910, 02-55087112 | |
| 22 | Khilkhet S&D Division | Kha- 99/3/1, East Namapara, Koborsthan Road, Khilkhet, Dhaka-1229. | Engr. Md. Monjurul Hasan | Email: khilkhet.sdd@desco.org.bd One Point Service: 01313 710764 Complaint center (Call center) 16120 |
| 23 | Shah Kabir S&D Division | Dagh: 3503/3504, Mollah Para, DakshinKhan, Dhaka – 1230 | Engr A.K.M Syeduzzaman | Phone: 8911289 Fax: 8912309 dakshinkhan.sdd@desco.org.bd 01321117864 |
| 24 | Tongi (Central) S&D Division | Squib Road, Cherag Ali, Tongi, Gazipur | Engr. Md.Kamrul Islam | Email: tongicentral.sdd@desco.org.bd Complaint: 16120 One point Service: 01313710712 |