bKash Mobile Financial Service Question and Answer

Q. How to open bKash account?

To open a bKash account, follow these steps:

1. Visit a bKash Agent or bKash Center:
   • Locate a nearby bKash agent or bKash center. These are typically small shops or outlets that offer bKash services.
2. Provide Required Documents:
   • You will need a valid and government-issued photo ID (e.g., National ID card, passport, or driving license) for the Know Your Customer (KYC) verification process.
3. Complete the KYC Form:
   • The bKash agent will provide you with a KYC form. Fill out the form with your accurate information.
4. Take a Biometric Scan:
   • You will be asked to provide your biometric data, including fingerprints, to verify your identity.
5. Receive a bKash Wallet Number:
   • After successfully completing the KYC process, you will receive a bKash wallet number. This number is essential for accessing your bKash account.
6. Set Your bKash PIN:
   • You will need to set a secure Personal Identification Number (PIN) for your bKash account. Choose a PIN that is easy for you to remember but difficult for others to guess.
7. Confirmation SMS:
   • You will receive a confirmation SMS on your registered mobile number, indicating the successful opening of your bKash account.
8. Start Using Your bKash Account:
   • You can now use your bKash account to send and receive money, pay bills, buy airtime, and more. The bKash app, available for download, provides convenient access to your account.

Q. How to check bKash balance?

To check your bKash balance, follow these steps:

1. Using the bKash App:
   • Open the bKash mobile app on your smartphone.
   • Log in to your bKash account using your mobile number and PIN.
   • On the app’s home screen, you will see your available balance displayed.
2. Using USSD Code:
   • Dial *247# from the mobile number registered with your bKash account.
   • Follow the on-screen prompts and select the option to check your balance.
   • You will receive an SMS with your bKash account balance.
3. Using SMS:
   • Compose a new SMS on your mobile phone.
   • In the message body, type “BAL” and send it to 247.
   • You will receive an SMS in response, providing your bKash account balance.
4. Visit a bKash Agent:
   • You can visit a nearby bKash agent or bKash center.
   • Provide your mobile number and request the agent to check your bKash balance. They will assist you in this process.

Q. How to delete bKash account?

Proceed to close your bKash account:

1. Contact bKash Customer Support:
   • Call bKash customer support at their helpline, which is usually *247#.
   • When connected to a customer support representative, inform them of your intention to close your bKash account.
2. Follow Their Guidance:
   • The customer support representative will guide you through the account closure process, which may involve completing specific forms or providing necessary documentation.
3. Settle Outstanding Balances:
   • Ensure that your bKash account has a zero balance. Transfer any remaining funds to another account or withdraw them in cash.
4. Complete the Closure Process:
   • Follow the instructions provided by the customer support representative to complete the account closure.

Q. How to earn money online in Bangladesh bKash Referral?

To earn money online in Bangladesh through bKash referral, you can follow these steps:

1. Refer your friends and family to bKash. For every person who signs up for bKash using your referral link, you will earn a commission. The commission amount varies depending on the bKash plan that your friend or family member chooses.
2. Promote bKash on social media and other online platforms. You can create blog posts, videos, and social media posts about the benefits of using bKash and how to sign up for an account. You can also offer discounts or other incentives to people who sign up for bKash using your referral link.
3. Partner with businesses to offer bKash payment solutions. Many businesses are now offering bKash as a payment option. You can partner with businesses to offer them a commission for every customer who uses bKash to pay for their products or services.

Q. What is bKash personal retail account?

A bKash Personal Account is designed for individual customers who want to use bKash’s services for personal financial transactions. This type of account is used for activities such as sending and receiving money, mobile recharge, bill payments, online shopping, and more. A bKash Personal Account is suitable for your personal financial needs, and you can manage it through the bKash app or by dialing *247# on your mobile phone.

Q. What are the Limit of bKash transactions?

Transaction Limits
Transaction Type	Maximum Number of Transactions		Amount Per Transaction		Maximum Amount
	Per Day	Per Month	Minimum (BDT)	Maximum (BDT)	Per Day (BDT)	Per Month (BDT)
Cash in from Agent	10	100	50	30,000	30,000	200,000
Add money from Bank and Card	20	50	50	50,000	50,000	300,000
Send Money	50	100	0.01	25,000	25,000	200,000
bKash to Bank	10	100	50	50,000	50,000	300,000
Mobile Recharge	50	1,500	20*	1,500*	10,000	100,000
Payment	No Limit	No Limit	1	No Limit	No Limit	No Limit
Cash Out from Agent	10	100	50	25,000	25,000	150,000
Cash Out from ATM (Partner Banks)			3,000	20,000
Cash Out from ATM (BRAC Bank)			3,000	10,000
International Remittance	10	50	50	1,25,000 (Including 2.5% government incentive)	1,25,000 (Including 2.5% government incentive)	4,50,000 (Including 2.5% government incentive)
Payoneer (International Remittance)	10	50	1,000	1,25,000	1,25,000	4,50,000
							Pay Bill (Utility)	To know about individual biller limit, visit Pay Bill from products & services
Pay Bill (Credit Card)	Current Trx Count Limit		Current Trx Amount Limit
	Per day	Per month	Per day	Per month	Per Trx (Min)	Per Trx (Max)
	10	100	50,000	300,000	1	50,000